As i mentioned before, hostnine hosting is a new hosting company setup in year 2006, but they are having the compatible hosting server and support teams, comparing to those major hosting provider. Hostnine support team is easy to reach from email ticketing. Or for a faster way, use the hostnine live chat to contact support. Live chat is very useful tool, to get in touch with support team directly and interactively to get any hosting issue solved on the time its happening. For sample, your website running slow or server downtime with hostnine, quickly visit hostnine homepage and start the live chat session to get helps on it. 
 i love hosting with live chat with support.
Host Nine (H9) also uses technical knowlesgebase, which i seeing now… is power by kayako supportsuite. The same knowledgebase system used by other hosting provider as well. I also found that there is lots of flash tutorial provided. Its interesting and much easier to learn on account setup and setting, how to get the work done. Impressive!
Also noted, hostnine forums is available as well. Quit an active forums, and if you have any issue or helps require from community members, post it here. Hopefully someone will get you answered.
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